Patient Services Coordinator IV
About The Position
The PSC IV Referral Coordinator plays a key role in supporting our Plastic Surgery team by ensuring seamless coordination of patient referrals, surgery scheduling, and prior authorizations. This position is responsible for managing complex workflows, obtaining insurance approvals, and collaborating closely with providers, patients, and external partners to deliver a smooth and timely surgical experience. Key responsibilities include coordinating and scheduling surgical procedures, securing and tracking prior authorizations, verifying insurance benefits, and maintaining accurate documentation. The ideal candidate is highly organized, detail-oriented, and experienced in navigating insurance requirements, with a strong commitment to exceptional patient care and team collaboration. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping patients move confidently through their surgical journey.
Requirements
- High School Diploma or GED required
- 3 years of experience in medical office setting required
- Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments
- Understanding of CPT and ICD9- CM coding processes
- Excellent verbal communication skills
- Ability to work with changing priorities
- Excellent organizational, problem solving and critical thinking skills
- Ability to interact with individuals of all cultures and levels of authority
- Ability to maintain confidentiality
- Ability to function as part of a team
- Possess initiative
- Basic medical terminology required
- Detailed knowledge of multiple payors billing requirements
- Familiarity of coding requirements for practice specialty
- Constant standing, frequently walking, and bending/stooping
- Proficient communicative, auditory, and visual skills
- Attention to detail and ability to write legibly
- Ability to lift/push/pull 100 lbs
- Ability to travel between campus buildings, remote facilities, and out of town as needed
Nice To Haves
- Proficient in the use of all computer software utilized in the practice
Responsibilities
- Coordinating and scheduling surgical procedures
- Securing and tracking prior authorizations
- Verifying insurance benefits
- Maintaining accurate documentation
- Processing referrals
- Performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues
Benefits
- No Weekends or Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
