Patient Services Coordinator I - Physician Clinic
About The Position
The Patient Services Coordinator I delivers patient-centered customer service and supports IBJI teams. The role is responsible for accurate registration, effective patient scheduling, and office duties that contribute to a positive patient experience and team atmosphere while helping achieve company goals. This is a full-time position serving IBJI’s Morton Grove and Des Plaines locations. The position involves frequent contact with physicians, staff, patients, and the public in a fast-paced office environment. Work may be stressful and may involve interactions with angry or upset people. The coordinator must be available for a flexible schedule to meet changing scheduling demands and practice needs. Physical activities may include extended standing or sitting, using office machines and a computer keyboard, stooping, bending, reaching, wearing a headset, and moving to complete errands or deliveries.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a customer service role.
- Availability to work a flexible schedule to meet changing scheduling demands and practice needs.
- Ability to work in a fast-paced office with frequent contact with physicians, staff, patients, and the public, including potentially stressful interactions with angry or upset people.
- Ability to stand or sit for extended periods; use office machines, a calculator, and/or a computer keyboard; stoop, bend, or reach for files and supplies; wear a headset; and move to complete errands or deliveries.
Nice To Haves
- Medical office experience preferred.
- EHR experience; Epic experience preferred.
Responsibilities
- Welcome patients and visitors and provide a high-quality customer service experience.
- Prepare paperwork to support efficient operations and customer service.
- Answer general inquiries.
- Schedule appointments.
- Handle phone reception, triage patients, and escalate matters to appropriate staff.
- Complete registration and pre-registration, including reviewing patient demographics and insurance and advising patients to provide necessary documents.
- Perform patient check-in and check-out procedures.
- Manage patient charts.
- Collect and post patient responsibility payments, including copays and deductibles.
- Verify insurance and manage referrals as required.
- Maintain a clean and safe work environment.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Long- and short-term disability
- 401(k) program with company match
- Profit sharing
- Wellness program
- Health savings accounts
- Flexible spending accounts
- ID protection plan
- Accident, critical illness, and hospital benefits
- Paid holidays
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
