Patient Services Coordinator (Therapy Care Center)

Kennedy Krieger Institute•Baltimore, MD

About The Position

The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities under the direction of more senior Care Center staff. Duties include registering and checking in patients, cashiering, gathering and providing information, collecting co-pays, and answering phones. The position also schedules and confirms patient appointments, provides routine financial counseling, processes insurance, and gathers insurance authorization information. The coordinator interacts with patients, families, clinicians, administrative staff, and third-party payers, providing courteous and professional customer service.

Requirements

High school diploma, GED, or equivalent required.
At least 1 year of relevant experience focused on scheduling, registration, and administrative support in a medical or healthcare setting required.

Responsibilities

Schedule new and follow-up patient appointments and ensure appointments are confirmed before the date of service.
Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and follow-up activity.
Respond to patient, family, and clinic issues in a timely and professional manner.
Collect patient and treatment information, provide cost estimates, and determine patient liability.
Help establish and coordinate payment arrangements with non-par payer sources.
Process various types of insurance for clinics and providers.
Maintain a general and updated understanding of insurance requirements relating to the Care Center.
Retrieve and assess system information related to insurance authorization for patient services from the Patient Access department.
Assist the supervisor with training new Patient Services Specialist staff.
Perform all duties of the Patient Services Specialist and serve as a backup as needed.