Patient Services Associate

Serenity Mental Health Centers • Denver, CO

1d • Onsite

About The Position

Patient Services Associate | No Healthcare Experience Required. This is a structured, appointment-based role using advanced technology. We are looking for professionals who know what exceptional client service looks like and can execute it consistently. Training is 100% provided, and your service background is the qualification. You will manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close. Build relationships with clients to maximize achieved outcomes, welcome clients, orient them to their session, and maintain a calm, professional presence. Operate proprietary treatment technology according to step-by-step clinical protocols, document session notes, and update client records accurately. Maximize client retention rates and maintain a clean, organized, consistent environment.

Requirements

• 2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc.
• A service standard that holds regardless of how your day is going.
• Professional composure to redirect client energy in a productive direction.
• Strong attention to detail; following a process and documenting it accurately.
• Reliable attendance; your clients schedule their day around you showing up.

Responsibilities

• Manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close.
• Build relationships with clients to maximize achieved outcomes.
• Welcome clients, orient them to their session, and maintain a calm, professional presence throughout.
• Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training).
• Document session notes and update client records accurately after each appointment.
• Maximize client retention rates so they complete the full course of treatment.
• Maintain a clean, organized, consistent environment that clients depend on.

Benefits

• Quarterly performance based bonuses
• 90% employer-paid medical, dental, and vision starting on day one
• 10 PTO days (increases to 15 after year one)
• 10 paid holidays
• 401(k) retirement program
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed