Patient Services Associate

Serenity Mental Health Centers • Thornton, CO

2d • Onsite

About The Position

Serenity operates structured, appointment-based treatment programs using advanced technology. We're not looking for a clinical background; we're looking for professionals who know what exceptional client service actually looks like and can execute it consistently, every single day. Training is 100% provided. Your service background is the qualification. This is a structured, schedule-driven role. You'll manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close.

Requirements

• 2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc…
• A service standard that holds regardless of how your day is going
• Professional composure to redirect client energy in a productive direction
• Strong attention to detail; following a process and documenting it accurately
• Reliable attendance; your clients schedule their day around you showing up

Responsibilities

• Build relationships with clients to maximize achieved outcomes
• Welcome clients, orient them to their session, and maintain a calm, professional presence throughout
• Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training)
• Document session notes and update client records accurately after each appointment
• Maximize client retention rates so they complete the full course of treatment
• Maintain a clean, organized, consistent environment that clients depend on

Benefits

• $25–$30/hr - A meaningful step up from most hospitality and retail pay
• 90% employer-paid medical, dental, and vision starting on day one
• 10 PTO days (increases to 15 after year one)
• 10 paid holidays
• 401(k) retirement program
• Paid training: We invest in getting you fully certified before you ever see a client

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed