Patient Services Associate - GI

Independence Health System Careers•Greensburg, PA

11d•Onsite

About The Position

Performs administrative and secretarial functions in direct support of a physician practice. The role has direct customer contact to collect accurate demographic and insurance information and facilitate scheduling for appointments and procedures. It communicates with internal and external customers and facilitates referrals, authorizations, scheduling, and patient flow. The associate also supports billing and financial objectives, patient access to care, regulatory readiness, performance improvement, and maintenance of a clean and safe environment. Duties may change, and other duties may be assigned.

Requirements

High school diploma, GED, or higher level of education.
Strong leadership ability and organizational skills.
Independent and critical-thinking skills and sound judgment.
Knowledge of legal aspects and liability of nursing practice.
Ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Act 34 Pennsylvania Criminal Record Check through the Pennsylvania State Police system.
Ability to think and concentrate for an entire shift and to perform essential and specialty job functions thoroughly and accurately.

Nice To Haves

Previous outpatient office experience.
Two years of experience in a medical, billing, fiscal, or customer-service function is strongly preferred.
Medical terminology experience.
Third-party health-care coverage experience.
Experience in a healthcare setting.

Responsibilities

Maintain a positive customer-service atmosphere and interact respectfully and professionally with coworkers and internal customers.
Process telephone calls and messages promptly, accurately, courteously, and efficiently; follow department guidelines for triage and scheduling.
Interview and preregister patients, process patient information, and enter information into the billing system according to established policies and procedures.
Code visits based on the diagnosis provided, identify coding discrepancies, seek clarification, and accurately enter charges and codes into the billing system.
Support financial objectives by making efforts to collect payment at the time of the visit, completing cash sheets accurately, and delivering cash and cash sheets daily to the appropriate location.
Assist in maintaining or decreasing organizational and departmental costs.
Schedule patients with appropriate providers and at appropriate intervals according to protocols; assist with access to specialty care and testing as applicable.
Provide instructions and directions based on protocols and physician orders, and help patients meet insurance requirements for continued care.
Process referrals promptly and coordinate and submit information needed to obtain timely authorizations.
Act as a patient advocate and perform effectively as a preceptor or mentor to new hires and students.
Solve problems and seek assistance from the immediate supervisor when appropriate.
Assist with preparation for annual surveys and other regulatory inspections, and maintain continuous survey readiness.
Support physician-practice performance improvement initiatives, assist with data collection as directed, and incorporate implemented initiatives into practice.
Replenish supplies daily and consistently maintain a clean, safe environment.
Perform other duties as assigned.