Patient Services Associate II - Asplundh Cancer Pavilion (FT, Days)
About The Position
The Patient Services Associate II enhances the patient and customer experience by courteously and professionally handling patient arrival and departure activities associated with practice or department visits. The role supports an efficient flow of patients to examination rooms and the Jefferson Experience through prompt, courteous service to patients and visitors. The associate processes patient check-in and/or check-out, point-of-service activities, and appointment scheduling through EPIC. The role also obtains pre-certifications and/or pre-authorizations for procedures and verifies insurance, referrals, and patient demographic information. The associate maintains practice flow, escalates patient or provider concerns as appropriate, and complies with HIPAA privacy and security requirements and applicable regulatory standards.
Requirements
- High school diploma or equivalent.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
- Ability to process and interpret data.
- Ability to multitask while managing a time-sensitive workload.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
- Process check-in and/or check-out, point-of-service activities, and/or patient appointment scheduling via EPIC.
- Obtain pre-certifications and/or pre-authorizations for procedures.
- Verify insurance, referrals, and patient demographic information.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Greet and interact with patients and visitors professionally, by phone or in person.
- Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
