Patient Services Associate II - King of Prussia (FT, Days)
About The Position
The Patient Services Associate II enhances the patient and customer experience by courteously and professionally processing patient arrival and departure activities. The role supports an efficient flow of patients to examination rooms and the Jefferson Experience through prompt, courteous service. Responsibilities include obtaining procedure pre-certifications or pre-authorizations, verifying insurance, referrals, and demographic information, and supporting practice operations. This is a 100% in-office position in King of Prussia, Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional travel to another MSS office in Montgomery County may be needed for staffing coverage.
Requirements
- High school diploma or equivalent.
- Ability to communicate courteously with patients and/or visitors.
- Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
- Ability to process and interpret data.
- Ability to multitask while managing a time-sensitive workload.
Responsibilities
- Interact with co-workers, visitors, and other staff consistent with Jefferson's values.
- Process patient check-in and/or check-out, point-of-service activities, and appointment scheduling via EPIC.
- Obtain pre-certifications and/or pre-authorizations for procedures.
- Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
- Greet and interact with patients and visitors professionally, by phone or in person.
- Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
