Patient Services Representative - King of Prussia Hospital
About The Position
The Patient Services Representative greets patients and families, collects and enters demographic and insurance information, collects payments for services, and reconciles daily services. The role supports efficient and timely patient services by scheduling appointments, answering phones, obtaining insurance referrals and authorizations as required, and providing other administrative support. Duties may also involve medical records and require adherence to HIPAA regulations. This position is based at CHOP King of Prussia Hospital and is part-time. The schedule includes three weekday shifts from 1:30 p.m. to 8:30 p.m. and two weekend shifts per pay period from 9:30 a.m. to 8:30 p.m. Travel is required. In areas requiring 24/7 coverage, the employee may need to rotate shifts. The role includes patient-facing responsibilities. CHOP requires employees who work in patient care buildings or have patient-facing responsibilities to receive an annual influenza vaccine as a condition of employment.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Good interpersonal skills.
- Ability to maintain confidentiality and professionalism.
Nice To Haves
- At least one year of patient services representative experience in healthcare, registration, physician billing, medical records, medical office work, or related customer service.
Responsibilities
- Provide welcoming, prompt, and respectful customer service; schedule appointments, inform families of delays, address complaints, and escalate issues as needed.
- Perform EPIC check-in and check-out functions, enter demographic and insurance information accurately, and run daily eligibility verifications.
- Reconcile daily services, collect and process payments and reimbursements, and create or obtain required insurance referrals and authorizations.
- Answer calls promptly, verify and document contact details and messages, provide appropriate information, and check voicemails.
- Screen and prioritize callers using the high-priority list and critical-thinking skills; route calls to nurses or appropriate queues, triage and document CHOP home care calls, and contact or distribute calls to on-call providers as needed.
- Seek resources to support safe, high-quality telephone triage and customer service.
- Communicate shift updates, including changes in on-call providers and office sign-outs, and raise concerns and improvement ideas with the Nursing Supervisor or Manager.
- Sort and deliver mail, faxes, medical records, and correspondence; photocopy and fax documents.
- Participate in team huddles and meetings.
- Maintain patient records, provider templates, and daily schedules in accordance with HIPAA guidelines.
- Complete necessary billing work queues, EPIC pools, and other reports.
- Round periodically to inform patients of delays.
- Rotate shifts if assigned to an area requiring 24/7 coverage.
- Complete assigned ED/Admissions tasks, which may include SART paperwork processing, Nurse Call communications, Trauma B-line, and arrivals.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
