Patient Services Associate I - Abington Plaza Medical Associates - Full-Time Days

Jefferson Health Plans•Arborcrest Campus, Hillcrest II, PA

1d•Onsite

About The Position

The Patient Services Associate (PSA) I enhances the patient and customer experience by courteously and professionally handling arrival and departure activities for visits to an outpatient practice or department. Primarily working at the front desk, the PSA I verifies insurance, referrals, and patient demographic information. The role emphasizes prompt and courteous treatment of patients and visitors and helps maintain an efficient flow of patients to examination rooms in support of the Jefferson Experience.

Requirements

Communicate courteously with patients and/or visitors.
Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
Ability to complete multiple tasks and work under pressure.
Ability to maintain confidentiality of patient information.

Responsibilities

Interact with co-workers, visitors, and other staff consistent with Jefferson’s values.
Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling via EPIC.
Greet and interact with patients and visitors professionally, by phone or in person.
Maintain efficient practice flow and escalate patient and/or provider concerns as appropriate.
Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
Perform other duties as requested or assigned.

Benefits

Medical insurance, including prescription coverage
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability insurance
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits, including access to group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time