Patient Service Assistant - Dental

Church Health (Church Health Center of Memphis, Inc.)•Memphis, AL

113d•$32,527 - $38,267•Onsite

About The Position

The Patient Services Assistant – Dental provides services to patients who come to Church Health for dental care. This role is essential to ensuring a positive experience for our patients, as the Dental PSA is the first point of contact in the office. Dental PSAs should have excellent communication and customer service skills, a professional demeanor, and the ability to multitask in a busy dental office environment. This position will manage patient communications, scheduling, and administrative tasks to support the smooth operation of the dental practice.

Requirements

High level of organizational skill.
High level of attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Strong customer service and the ability to maintain a positive attitude under pressure.
Proficient in using computers and basic office equipment.
Good oral/written communication skills

Nice To Haves

Experience with electronic dental record systems and dental coding is preferred.
Associate’s Degree or Certification: Education or certification in a relevant field is preferred.
1-3 years of experience is preferred.

Responsibilities

Provide excellent customer service and communication to CH dental patients.
Check patients in and out for their appointments: including eligibility checks, payments owed for treatment on DOS, and payments owed in the future for large dental cases.
Collect and digitally store patient information: maintain patient records including demographic information, dental guidelines, proof of income documentation, and medical histories
Manage phone calls, respond to patient inquiries, and provide general information about dental services.
Schedule and confirm patient appointments, ensuring optimal use of the dentist's time and treatment rooms.
Verify eligibility for dental services and provide alternate resources for those who don’t qualify for the program.
Assist patients with questions about billing, treatment costs, and split payments on multi-step procedures.
Prepare reconciliation report by matching payments collected and balancing funds at end of each day, running reports as indicated by the Clinical Administrative Supervisor.
Follow office protocols for patient confidentiality and HIPAA compliance.