Dental Patient Service Representative - SOD

Open Door Family Medical Center•Saugerties, NY

8d•$20 - $23•Onsite

About The Position

Open Door Family Medical Center is seeking a Dental Patient Service Representative for its Saugerties, NY location to assist in the provision of dental services. Open Door provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. As a pioneer Federally Qualified Health Center, Open Door provides over 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs. Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.

Requirements

High School Diploma or equivalent required.
Superior customer service skills and experience.
Flexible and solutions driven.
Responsive and comfortable working in the fast paced high accountability environment with different types of providers.
Passionate about providing high quality care to low-income, under-served residents and those lacking access to health care.
Maintain patient confidentiality at all times.
Engage in learning and continuous quality improvement.
Outstanding verbal and written communications, with a culturally diverse patient and staff population.

Responsibilities

Collect information from patients, including insurance information, money for copays and contact information to put into eCW.
Facilitate patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
Respond to inquiries by patients, prospective patients, and visitors in a courteous manner.
Provide patients with forms as well as copies of our office policies and legally required documents.
Schedule appointments for new and recurring patients based on provider availability.
Process payments from patients for uninsured patients.
Check and verify patient insurance eligibility.
Call patients to remind them of upcoming appointments.