Patient Service Rep (dental)

Knox Public Health•Mt. Vernon, OH

3d•Onsite

About The Position

Are you organized, friendly, and good at keeping things moving when the phones are ringing, patients are checking in, and someone has a question that needs answered right now? We’re looking for a Patient Services Representative to join our team. This position is often the first person our patients interact with, making it an important part of creating a welcoming, efficient, and positive experience. As a Patient Services Representative, you’ll support patients throughout their visit while working closely with our medical, dental, and behavioral health teams.

Requirements

Provides excellent customer service and enjoys helping people
Communicates clearly and professionally
Can stay organized while managing multiple priorities
Pays close attention to detail and understands the importance of accuracy
Is comfortable using computers and learning electronic health record systems
Works well as part of a multidisciplinary team
Handles confidential information with professionalism and discretion
Can remain calm, flexible, and helpful in a busy healthcare environment

Nice To Haves

Dental front office experience

Responsibilities

Greet patients and provide friendly, professional assistance
Schedule, reschedule, and confirm appointments
Collect patient information and keep demographic information up to date
Manage check-in and check-out
Verify insurance eligibility and collect applicable co-pays and balances
Provide forms, instructions, and other information patients may need
Answer incoming phone calls and route calls appropriately
Relay patient messages and assist with appointment follow-up
Maintain accurate patient records
Scan/upload documents into patient records
Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements