Dental Patient Access Rep, Oswego

ConnextCare•City of Oswego, NY

3d•$16 - $19•Onsite

About The Position

The Dental Patient Access Representative is responsible for greeting patients, visitors, and representatives, directing them to the appropriate destination. This role involves registering patients for appointments, collecting and verifying demographic and insurance information, scanning identification and insurance cards, and collecting patient payments. The representative will also manage consent forms, verify insurance eligibility, initiate encounter forms, handle phone calls, and post charges. Additionally, they will balance receipts, reconcile cash drawers, scan patient documents, monitor wait times, notify appropriate staff of patient needs or emergencies, maintain waiting area cleanliness, print schedules, and participate in Patient Centered Medical Home initiatives. Flexibility to organizational needs across the ConnextCare network is required.

Requirements

High school graduate or GED.
Verbal and written communication skills.
Office applications preferred.
Demonstrate proper judgment and decision-making skills.
Comply with the organization's code of conduct, safety rules, and all company policies.
Carry out job responsibilities in an ethical, effective, and professional manner.
Willingness and ability to cooperate, work, and communicate with coworkers and supervisors.
Computer proficiency with Microsoft Suite and electronic medical record system.
Willingness to accept direction from providers and supervisors.
Ability to work well and with compassion in stressful situations.
Maintain a professional and courteous demeanor with patients and co-workers.
Keen awareness of the importance of confidentiality.
Ability to firmly pursue payments on account.

Responsibilities

Greet patients, visitors, and representatives, directing them to the appropriate office/destination.
Register patients for scheduled appointments, collecting and verifying demographic and insurance information.
Scan driver license or photo ID and insurance card into electronic medical record software.
Collect patient's financial responsibility portion of visit costs.
Have patient sign Patient Responsibility Agreement when needed.
Distribute and secure signatures for required consent forms for treatment, offer Advanced Directives, Notice of Privacy Practices, and Patient Bill of Rights.
Verify insurance eligibility and secure signatures on appropriate insurance forms.
Initiate encounter form for patient's visit.
Answer incoming phone calls, transfer calls, and schedule appointments.
Post charges on patient accounts and record all payments collected.
Close daily journal and balance receipts to payments received.
Reconciliation of cash drawer/money bag.
Scan all patient documents as instructed.
Monitor excessive wait times and notify the Nurse Manager.
Notify triage nurses of emergencies or nurse-related questions from patients.
Transport walk-ins/emergencies to appropriate areas if needed.
Ensure waiting areas are neat and clean.
Print schedules three days in advance.
Be flexible to organizational needs across the ConnextCare network.
Engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team.
Perform other duties and responsibilities as requested by management and supervision.