Patient Access Rep

Beth Israel Lahey Health•Woburn, MA

6d•Remote

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a Patient Access Representative to support our Behavioral Health programs. This role is responsible for ensuring that the patient experience in accessing care at BILH BS is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Ensures that all proper patient financial and demographic information is obtained and processed so BILH BS is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by directing to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient.

Requirements

High school diploma or equivalent required.
1-3 years of related healthcare, patient access, registration, or customer service experience.
Strong understanding of health insurance.
Proficiency with Microsoft Office and web-based applications.
Knowledge of medical terminology and EHR systems.
Excellent communication and customer service skills.

Nice To Haves

Behavioral health experience preferred.
Call center experience preferred.
Bilingual candidates are encouraged to apply.

Responsibilities

Register patients and verify demographic and insurance information.
Confirm insurance eligibility and apply appropriate coverage and guarantor information.
Communicate financial responsibility and refer patients to Financial Counseling as needed.
Serve as a liaison between Behavioral Health programs and Patient Access.
Coordinate coverage changes and authorization updates.
Maintain accurate records within the electronic health record (EHR) system.