Patient Services Advocate III

AltaMed•Los Angeles, CA

9h•Onsite

About The Position

The Patient Advocate Services III functions as an AltaMed ambassador in welcoming and attending to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Lead is a member of the health care team by assists in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills. Lastly, the Lead assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.

Requirements

High School diploma or equivalent required.
Minimum of 1 year of experience required as a customer service agent, greeter, or receptionist.
Minimum 1 year leadership experience preferred.
Minimum 6 months of experience as a PSA or in an equivalent health care role required.
A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Nice To Haves

2 years of experience preferred as a customer service agent, greeter, or receptionist.
Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.

Responsibilities

Functions as an AltaMed ambassador in welcoming and attending to the needs of all patients.
Creates a positive front office patient experience by managing expectations while demonstrating compassion and respect.
Assists in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.
Assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.