Patient Service Worker Representative

Hunt Regional Healthcare•Greenville, TX

26d

About The Position

Delivers and collects meal trays and menus to and from patients’ rooms, promoting patient satisfaction through the hospital’s service excellence policy. Works as part of the multidisciplinary health care team to meet patients’ nutritional needs and provides care appropriate to patients’ physical, psychosocial, educational, safety, and other needs. The skills and knowledge required for this care are gained through education, training, and/or experience.

Requirements

Prior health care and food service experience.
Ability to communicate and respond using the English language.
Excellent communication, customer relations, and interpersonal relations skills.
Ability to present a pleasant, caring attitude toward all customers.

Nice To Haves

Experience in a hospital setting is helpful.
High school diploma or GED equivalent.

Responsibilities

Demonstrate understanding of and adherence to the HMHD Compliance Plan and Code of Conduct, and attend and demonstrate proficiency in required corporate integrity and compliance training.
Comply with HIPAA standards, keep patient information confidential, and respect patients’ rights.
Follow the job schedule and daily cleaning schedule.
Communicate patient food preferences and pertinent information to the diet office.
Assist patients with adjusting their beds and tray tables in preparation for meal service.
Deliver and retrieve patient meal trays, including late trays, and deliver nourishment and between-meal snacks.
Follow food safety techniques to prevent food contamination.
Make meal rounds on the assigned floor, address meal problems promptly, and promote patient satisfaction.
Record intake and I&O information after each meal or snack.
Prepare snacks and deliver the snack cart after dinner.
Check patient pantries and refrigerators for adequate stock, properly labeled and dated items, cleanliness, and recorded temperatures; correct deficiencies immediately.
Collect patient satisfaction surveys, review results, and take corrective action to address deficiencies.
Work in the dish room.
Understand responsibilities during codes and disaster drills.
Use universal precautions and observe hospital isolation techniques.
Demonstrate knowledge of hospital restraint policy and protocols.
Promptly meet patients’ nutritional needs in accordance with approved performance skills.
Attend department meetings, required in-service programs, and diet classes for continuing education on diets and restrictions.
Perform other duties as assigned at the discretion of the director.