Patient Service Specialist

Cleveland Clinic • Slaton, TX

3d • Onsite

About The Position

The Patient Service Specialist helps create an exceptional experience for patients, families, and visitors from arrival through checkout at Cleveland Clinic Mercy Hospital’s Dentistry-Integrated Surgical Institute. The role welcomes and checks in patients, collects co-pays, prepares visits, assists with kiosk use, and supports scheduling, pre-registration, and MyChart enrollment. The specialist partners closely with physicians to support an efficient checkout process and provides a professional, patient-first environment. The position works Monday through Thursday, 7:30 a.m. to 5:00 p.m., with no weekends or holidays.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; or an associate degree and one year of experience; or a bachelor’s degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.
• Ability to ambulate patients for x-rays and to the dental chair.
• Dexterity sufficient to operate a CRT/PC and other office equipment.
• Ability to work while standing for the majority of the workday.
• Ability to perform frequent data entry, lift patients, push/pull over 75 pounds, and sit, squat, stand, and walk.
• Manual dexterity to pass instrumentation, hand-mix impression material and stone/plaster, use an applicator gun, trim casts, and operate a PC.
• Follow standard precautions and use personal protective equipment as required.

Nice To Haves

• Knowledge of medical terminology.
• Typing speed of at least 30 words per minute or personal computer keyboard skills.
• Epic experience.
• Comfort using various Microsoft applications.

Responsibilities

• Provide a comprehensive, proactive, patient-first experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming, professional environment and interact with patients to support positive experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Assist patients with kiosk use and support scheduling, pre-registration, and checkout processes.
• Ambulate patients for x-rays and to the dental chair.
• Pass instrumentation, hand-mix impression material and stone/plaster, use an applicator gun to express impression material, trim casts, and operate a PC.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED