Patient Service Specialist
About The Position
The Patient Service Specialist is the primary front desk point of contact for a busy outpatient healthcare practice in Arlington, Virginia. The role supports a positive patient experience from check-in through check-out and balances patient interactions, phone support, and computer-based administrative work. The specialist works onsite as the sole person in this role, supporting three physicians and clinical staff in a fast-paced, collaborative healthcare setting. The work is approximately one-third patient-facing, one-third phone support, and one-third computer and administrative tasks. The position is contract-to-hire and follows a consistent weekday schedule with alternating early and late shifts. The role is fully onsite; free onsite parking is available, while Metro access is not practical.
Requirements
- Previous experience in a medical office, patient registration, medical reception, or healthcare customer service.
- Strong customer service and communication skills.
- Excellent multitasking and organizational abilities.
- Comfort navigating multiple computer applications.
- Reliable attendance and punctuality.
- Ability to work independently as the primary Patient Service Specialist onsite.
- Professional, patient-focused attitude.
Nice To Haves
- Experience with EMR/EHR systems.
Responsibilities
- Greet patients and provide a welcoming, professional experience.
- Check patients in and out for appointments.
- Complete patient registration and verify demographic information.
- Schedule appointments and coordinate follow-up visits.
- Answer incoming phone calls and assist patients with questions and requests.
- Maintain and update patient records in the EMR system.
- Support physicians and clinical staff with administrative needs.
- Assist with insurance processing and appointment management using multiple computer applications.
- Balance patient interactions, phone support, and computer-based responsibilities throughout the day.
- Provide exceptional customer service while managing a high-volume front desk.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical Illness, Accident, and Hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
- Free onsite parking.
- No weekends required.
- Friendly and supportive team environment.
- Opportunity to gain healthcare administration and patient services experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
