Patient Service Specialist - Pediatrics Akron

Cleveland Clinic • Akron, OH

1d • Onsite

About The Position

The Patient Service Specialist helps create an exceptional experience for patients, families, and visitors from arrival through checkout. The role welcomes and checks in patients, collects co-pays, completes visit preparations, assists with kiosk use, and supports scheduling, pre-registration, and MyChart enrollment. The specialist partners closely with physicians to support a smooth and efficient checkout process and provides proactive, patient-first service. The position is based at Broadway Akron in Akron, Ohio, and is scheduled during the day.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR an associate degree and one year of experience; OR a bachelor's degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Nice To Haves

• Knowledge of medical terminology.
• Typing speed of at least 30 words per minute or personal computer keyboard skills.
• Epic experience.

Responsibilities

• Provide a comprehensive, proactive, patient-first experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment and support positive patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Assist patients with kiosk use, pre-registration, and scheduling.
• Partner with physicians to ensure an efficient checkout process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED