Patient Service Specialist - Pediatric Neurosurgery Clinic
About The Position
Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. The Pediatric Neurosurgery team at Monroe Carell is dedicated to providing exceptional care through a collaborative, family-centered approach. Our neurosurgeons bring years of specialized training in pediatric surgery and work alongside experts in pediatric cancer, neurology, neonatology, and family support services to deliver comprehensive care. As a member of this team, candidates have the opportunity to work in a highly specialized environment where interdisciplinary collaboration, innovation, and compassion drive outstanding patient outcomes. Whether caring for children with brain trauma, brain tumors, or congenital conditions, team members play a vital role in delivering expert care and supporting families through every step of their journey.
Requirements
- High School Diploma or GED
- 1 year of relevant work experience
Nice To Haves
- Customer Service (Intermediate)
- Patient Scheduling (Novice)
- Patient Documentation (Novice)
- Medical Terminology & Documentation (Novice)
- Appointment & Procedural Scheduling (Fundamental Awareness)
Responsibilities
- Proficiently performs all Associate Patient Service Specialist job responsibilities.
- Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
- Manages registration and patient work queues.
- Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
- Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
Benefits
- health
- disability
- retirement
- wellness offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
