Patient Service Specialist - Pediatric Ortho & Urology Clinic

Vanderbilt University Medical Center•Nashville, TN

6d•Onsite

About The Position

Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers. The Pediatric Orthopaedics program at Monroe Carell provides comprehensive, leading-edge care for children and adolescents with a wide range of musculoskeletal conditions, from routine fractures to the most complex orthopedic disorders. In a family-centered environment, our nationally recognized team delivers advanced diagnostic, surgical, and rehabilitative care for conditions affecting the spine, bones, hips, feet, and joints. We specialize in treating complex fractures, sports injuries, spinal deformities, scoliosis, and musculoskeletal infections, as well as conditions such as acetabular dysplasia, achondroplasia, aneurysmal bone cysts, ACL injuries, patellofemoral syndrome, arthritis, avascular necrosis, and back pain in children and adolescents. Through innovative treatment approaches and a commitment to exceptional outcomes, Monroe Carell Pediatric Orthopaedics helps children achieve their highest level of mobility, function, and quality of life. The nationally ranked Pediatric Urology team at Monroe Carell provides specialized, compassionate care for infants, children, and adolescents with urinary tract and reproductive organ conditions. With extensive expertise in pediatric urology, our providers offer the full spectrum of care, from routine office-based procedures to highly complex reconstructive surgeries. Families trust Monroe Carell for its exceptional outcomes, advanced surgical capabilities, and patient-centered approach to treatment. The team cares for children with a wide range of conditions, including cloacal anomalies, duplex systems, ectopic ureter, epididymitis, epispadias, exstrophy of the bladder, and other complex pediatric urologic disorders. Through innovation, collaboration, and clinical excellence, Monroe Carell is committed to delivering the highest quality care and improving the lives of children and their families.

Requirements

CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
Team Interaction: Provides guidance to entry level co-workers.
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Proficiently performs all Associate Patient Service Specialist job responsibilities.
Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
Manages registration and patient work queues.
Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
The responsibilities listed are a general overview of the position and additional duties may be assigned.