Patient Service Specialist

Cleveland Clinic

14h • Onsite

About The Position

The Patient Service Specialist works at Cleveland Clinic Akron General’s Stow Health and Wellness Center, a facility offering primary care, emergency care, specialty services, and a medically based fitness program. The role helps create an exceptional experience for patients, families, and visitors from arrival through checkout. Duties include welcoming and checking in patients, collecting co-pays, preparing for visits, assisting with kiosks, helping with scheduling and pre-registration, supporting MyChart enrollment, and coordinating with physicians for efficient checkout.

The position works variable start and end times between 6:15 a.m. and 5:00 p.m., with rotating weekends required. Caregivers follow standard precautions and use personal protective equipment as required.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR an Associate’s Degree and one year of experience; OR a Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.
• Dexterity sufficient to operate a PC and other office equipment.
• Ability to stand, walk, or sit for extended periods.
• Good visual acuity through normal or corrected vision.
• Ability to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Comply with the influenza prevention program, including annual vaccination or an approved exemption.
• Rotating weekend work is required.

Nice To Haves

• Knowledge of medical terminology.
• Ability to type at least 30 words per minute or personal computer keyboard skills.
• Epic experience.

Responsibilities

• Provide a comprehensive, proactive, “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming, professional environment and support positive patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, and co-pay collection.
• Track patients and records; perform scheduling and arrival or departure desk activities.
• Screen for and schedule interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Assist patients with kiosk use, scheduling, pre-registration, and checkout in coordination with physicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED