Patient Service Specialist- Atrium Health Anson - Physician Offices
About The Position
The Patient Service Specialist will greet visitors, determine the nature of their visits, and direct them to the appropriate persons. This role involves processing incoming calls in a pleasant and proficient manner, operating paging systems, emergency hotlines, and alarm devices. The specialist will provide directions and information to patients, visitors, and hospital personnel, as well as process incoming and outgoing mail. Additional clerical duties include word processing, copying, filing, and creating announcements. The role also requires monitoring office supply inventory, requesting needed items, receiving inventory, and ensuring proper stocking, placement, and security of received items.
Requirements
- Demonstrated ability to operate basic office equipment and the ability to organize multiple tasks.
- Ability to effectively communicate using the internet (i.e. Lotus Notes or a similar program).
- Demonstrates a strong attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Must be able to obtain transportation to attend to the daily schedule and other agency business in a timely manner.
- Must be capable of the manual dexterity required to use and operate a computer, telephone, copy machine, writing implements and other varied office equipment.
- Must have the physical stamina to move about in confined spaces and to attend to the essential functions of the position over a period of three or more hours without complete rest.
- Will be required to sit a greater portion of each workday and stand, walk, squat, and bend at various times throughout the day.
- May be responsible to move, lift or support up to 50 pounds.
- Must be able to concentrate on minute detail with occasional interruptions and remember multiple tasks and functions over a period that extends from minutes to hours and frequently weeks at a time.
- Must be able to speak clearly and hear to communicate with people in person or over the telephone.
- Must have accurate vision to read department paperwork and computer screens.
- Subject to temperature fluctuations during occasional agency travel.
- Exposure to hazardous chemicals is rare.
Responsibilities
- Greets visitors, determines nature of visits and directs visitors to appropriate persons.
- Processes all incoming calls in a pleasant and proficient manner.
- Operates overhead and pocket pager paging systems, emergency hotlines and alarm devices.
- Provides directions and information to patients, visitors and hospital personnel.
- Processes incoming and outgoing mail.
- Performs clerical duties such as word processing assignments, copying, filing and creating announcements.
- Monitors office supply inventory and requests needed inventory from purchasing.
- Receives inventory and ensures the proper stocking, placement and security of received items.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
