Patient Service Specialist - Shelbyville Wound Care
About The Position
The Patient Service Specialist supports the administrative functions of the Shelbyville Wound Care medical office. Responsibilities include scheduling patient appointments, following corporate procedures for patient check-in and check-out, understanding collection procedures, verifying multiple insurance packages, and completing medical records requests promptly. The role involves providing courteous service to patients, families, vendors, colleagues, and physicians; preparing for upcoming appointments; and notifying patients of appointment delays. The position may require travel to other clinics to help prevent staffing shortages. The role is scheduled Monday through Friday during the day.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
Responsibilities
- Schedule patient appointments and prepare for the next day’s appointments.
- Follow corporate protocols for patient check-in and check-out.
- Understand collection procedures and verify multiple insurance packages.
- Complete medical records requests in a timely manner.
- Maintain confidentiality of patient and family personal, financial, medical, or employment information.
- Participate in performance improvement activities.
- Provide excellent customer service to patients, families, significant others, outside vendors, coworkers, and physicians.
- Notify patients of appointment delays.
- Dress neatly and appropriately in accordance with the dress code.
- Travel to other clinics as requested to prevent staffing shortages.
- Assist coworkers during downtime and perform other duties as assigned.
- Check work for quality, follow safety and regulatory requirements, and report unsafe conditions.
- Take responsibility for assigned activities, use resources thoughtfully, and make timely, accurate decisions.
- Adapt to change, learn and use appropriate technology, and suggest improvements to day-to-day operations.
- Develop skills and relationships with colleagues and communicate clearly and courteously.
Benefits
- A comprehensive benefits package that may include health, disability, retirement, and/or wellness offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
