Patient Service Specialist
About The Position
SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.
Requirements
- High school graduate or equivalent
- Excellent organizational and interpersonal skills
- One plus year(s) experience in a medical office setting required.
- Ability to sit, stand, and communicate to patients and staff.
Nice To Haves
- Superior Telephone, computer, and typing skills.
- Medical system experience & MS Office experience.
Responsibilities
- Responsible for scheduling patients with providers and midlevel providers based on availability and diagnosis.
- Maintain daily treatment schedules as directed.
- Under the guidance of the Physician and clinical support staff, create the daily patient schedule.
- Maintain an active hospital patient treatment list that must be updated daily.
- Verify patient’s demographics on each call or visit.
- Manage all incoming phone calls and facilitate appointment scheduling or other actions as necessary.
- If patient requests involve other staff members, locate appropriate person.
- If the person is unable to take the call, an accurate message must be taken and given to the specific individual in a timely fashion.
- Scheduler is responsible for the completion and distribution of all daily patient schedules and information.
- Scheduler distributes pre and post treatment information to patient as necessary.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
