Patient Service Specialist

Baylor Scott & White Institute for Rehabilitation - Outpatient•Terrell, TX

6d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a detail-oriented individual with customer service skills to join their team as a Patient Service Specialist (PSS) in Terrell, TX. This is a full-time, entry-level position with varying hours between Monday and Friday, 7 am to 7 pm. The role offers a starting salary of $18 - $25 per hour, depending on experience and internal equity. The company emphasizes a healthy work-life balance for its employees.

Requirements

HS diploma or GED is required
Customer service skills
Detail-oriented
Able to work in a fast-paced environment
Check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Coordinate patient appointments, working with the Center Manager to minimize cancellations and support treatment adherence.
Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verify patient insurance, obtaining required authorizations before patient visits and explaining benefits, financial responsibilities, billing, and outpatient policies.
Collect patient responsibility payments at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and perform other reporting to ensure clean claim processing.
Respond to all requests for information from patients, other departments, and physicians.
Maintain the office, order supplies, and manage mail.
Adjust schedule to meet center needs.
Attend all mandatory meetings and in-service education programs.
Travel to non-home location centers or other sites for coverage when necessary.