Medical Front Office
Baylor Scott & White Institute for Rehabilitation - Outpatient•McKinney, TX
•$18 - $25•Onsite
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a detail-oriented individual with strong customer service skills to join their team as a Patient Service Specialist (PSS) in McKinney, TX. This full-time position operates within a fast-paced environment and requires flexibility in scheduling, with hours varying between Monday and Friday, 7 am to 7 pm. The role involves a variety of administrative and patient-facing tasks crucial to the smooth operation of the rehabilitation center.
Requirements
- High school diploma or GED is required.
- Customer service skills.
- Detail-oriented.
- Ability to work in a fast-paced environment.
- Willingness to adjust schedule to center needs.
- Willingness to travel to non-home location centers or other sites for coverage when necessary.
Nice To Haves
- Customer service experience.
- Knowledge of insurance verification.
- Experience in healthcare, medical, or dental office administration.
Responsibilities
- Check in and check out patients.
- Perform insurance verifications and obtain required authorizations.
- Schedule patient appointments, coordinating with the Center Manager to minimize cancellations and support treatment adherence.
- Register patient information, ensuring all forms are complete, signed, and accurately documented in the electronic medical record.
- Explain patient benefits, financial responsibilities, billing, and outpatient policies.
- Collect patient responsibility payments at each visit.
- Scan and maintain medical documents.
- Reconcile and post charges daily, and perform other reporting to ensure clean claim processing.
- Respond to requests for information from patients, other departments, and physicians.
- Maintain office organization, order supplies, and manage mail.
- Adjust schedule to meet center needs.
- Attend all mandatory meetings and in-service education programs.
- Travel to non-home location centers or other sites for coverage when necessary.
Benefits
- Health, Dental, and Vision insurance
- Life insurance
- Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
