Patient Service Specialist

Banner Physical Therapy • Sun City, AZ

4d • $18 - $22 • Onsite

About The Position

The Patient Service Specialist works at the front desk of an outpatient physical therapy center in Sun City, Arizona, managing both the patient-facing and business operations of the center. The role helps patients have an exceptional experience by welcoming and registering them, explaining what to expect during their visit, and providing information about upcoming appointments. The position is full-time and scheduled weekdays, Monday through Friday.

Requirements

• High school diploma or GED.
• One year of medical office experience.
• One year of front desk experience.

Nice To Haves

• Insurance verification experience.
• Health care experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit.
• Provide patients with information about their next appointment as they check out.
• Schedule patient appointments in person and by phone.
• Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect patient co-pays.
• Manage payer approvals and conduct insurance authorizations and verifications.

Benefits

• Mentorship and orientation programs.
• Generous paid time off.
• Medical and prescription drug plans.
• Health, vision, and dental plan offerings.
• Company-matching 401(k) retirement plan.
• Life and disability protection.
• Internal movement opportunities across 1,900 centers in 39 states.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED