Patient Service Specialist - Adult Primary Care Hem/Onc

Central Vermont Medical Center•Berlin, VT

5d•Onsite

About The Position

Under the supervision of the Medical Group Practice Manager, the Patient Service Specialist provides medical administrative support to the patient care team, gathers and processes information needed for billing office charges, and coordinates care. The role requires maintaining the confidentiality of patient records, treatment, and diagnoses and following practice policies and procedures. The position supports the Medical Group and may cover other practices as needed. Employees are expected to contribute positively to the office and offer suggestions for improving internal processes.

Requirements

High school diploma or equivalent.
Previous exposure to Microsoft Windows, including Outlook and Word.
Keyboarding speed in excess of 50 words per minute.
Ability to operate standard office equipment such as a fax machine, copier, and scanner.
Competent writing and editing skills, including sound grammar, spelling, and punctuation, and basic mathematics competency.
Ability to prioritize multiple tasks and work with frequent interruptions.
Customer service orientation and effective communication and listening skills.
Previous computer experience.
Demonstrated experience in effective customer service.

Nice To Haves

College coursework in business or medical sciences.
Two to four years in a similar office administrative position.
Previous medical office experience or completion of a medical terminology course.

Responsibilities

Provide medical administrative support to the patient care team.
Gather and process information needed for billing office charges.
Coordinate care.
Maintain confidentiality of patient records, medical treatment, and diagnoses.
Follow practice policies and procedures.
Provide support across the Medical Group, including covering at other practices as needed.
Contribute positively to the office and offer suggestions to improve internal processes.