Patient Service Specialist - Adult Primary Care Hem/Onc
About The Position
Under the supervision of the Medical Group Practice Manager, the Patient Service Specialist provides medical administrative support to the patient care team. The role gathers and processes information needed for billing office charges and coordinates care. The specialist maintains the confidentiality of patient records, medical treatment, and diagnoses and follows practice policies and procedures. The position supports the entire Medical Group, including covering at other practices as needed. Employees are expected to contribute positively to the office and offer suggestions to improve internal processes.
Requirements
- High school diploma or equivalent.
- Previous exposure to Microsoft Windows, including Outlook and Word.
- Keyboarding skills in excess of 50 WPM.
- Ability to operate standard office equipment such as a fax machine, copier, and scanner.
- Competent writing and editing skills, including sound grammar, spelling, and punctuation.
- Basic competency in mathematics.
- Ability to prioritize multiple tasks and work with frequent interruptions.
- Customer service orientation and ability to communicate and listen effectively.
- Previous computer-use experience.
- Demonstrated experience in effective customer service.
Nice To Haves
- College coursework in business or medical sciences.
- Two to four years in a similar office administrative position.
- Previous medical office experience or completion of a medical terminology course.
Responsibilities
- Provide medical administrative support to the patient care team.
- Gather and process information needed for billing office charges.
- Coordinate care.
- Maintain confidentiality of patient records, medical treatment, and diagnoses.
- Follow practice policies and procedures.
- Support the Medical Group, including covering at other practices as needed.
- Offer input and suggestions to improve internal processes.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
