Patient Service Specialist - Urgent Care

Cleveland Clinic • North Canton, OH

1d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. Each caregiver is responsible for honoring a commitment to excellence, pushing boundaries, and transforming the patient experience daily. This role is part of the Cleveland Clinic Health System team, emphasizing the power of every individual to help, heal, and change lives. Join Cleveland Clinic’s Mercy Hospital Urgent and Outpatient Care in North Canton to work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation, offering endless support and appreciation for a rewarding career with a respected healthcare organization. Cleveland Clinic was the first hospital in the nation to make great customer service a cornerstone of its mission. Patient Service Specialists are crucial in delivering exceptional experiences to patients and their families, making positive impacts in the community. This role serves as a steppingstone to other careers within customer service and various departments at Cleveland Clinic.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Ability to perform basic math sufficient to process insurance co-pays
• Working knowledge of PC window applications

Nice To Haves

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
• Investigate, triage and resolve patient issues using the established HEART model
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
• Enter and maintain confidential patient information
• Recruit, enroll and educate patients on MyChart and Appointment Pass
• Process the workflow for the day
• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED