Patient Service Coordinator - Urgent Care
About The Position
Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This role provides coverage at regional offices bringing variety to your workday and the chance to collaborate across multiple teams and communities. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.
Requirements
- One year of relevant experience in a fast-paced medical office strongly preferred
Nice To Haves
- Epic experience preferred
- Occupational health and medical scheduling experience preferred
Responsibilities
- Welcomes patients in person or on the telephone and takes detailed messages as needed.
- Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits
- Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
- Manages high call volumes.
- Corresponds with clinical operations and/or providers as necessary.
- Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
- Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
- Monitors and maintains front desk related work lists and work queues, including authorization work queues.
Benefits
- Career growth and movement opportunities within our network
- On-going education and training
- Robust Benefits Package
- Generous PTO to promote work/life balance
- Special Interest Groups
- Referral Bonus Program (top leader number of employee referrals in the industry)
- Wellness Programs
- Employee Discount Programs
- Supportive culture
- Awards & Recognition
- Flexible Scheduling
- Rewarding Compensation
- 401K with company match
- Clinical specialty opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
