Patient Service Coordinator - Urgent Care

Hartford Healthcare•Wilton, CT

14h•Hybrid

About The Position

Patient Service Coordinators are responsible for providing outstanding and professional customer service and ensure efficiency to promote a positive patient experience. This role provides coverage at 11 regional Urgent Care sites bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Requirements

One year of relevant experience in a fast-paced medical office strongly preferred

Nice To Haves

Epic experience preferred
Occupational Health and medical scheduling experience preferred

Responsibilities

Welcomes patients in person or on the telephone and takes detailed messages as needed.
Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits
Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
Manages high call volumes.
Corresponds with clinical operations and/or providers as necessary.
Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
Monitors and maintains front desk related work lists and work queues, including authorization work queues.

Benefits

Career growth and movement opportunities within our network
On-going education and training
Robust Benefits Package
Generous PTO to promote work/life balance
Special Interest Groups
Referral Bonus Program (top leader number of employee referrals in the industry)
Wellness Programs
Employee Discount Programs
Supportive culture
Awards & Recognition
Flexible Scheduling
Rewarding Compensation
401K with company match
Clinical specialty opportunities