Patient Service Specialist I

Scotland Health Care System in Laurinburg, North Carolina•Maxton, NC

4d•Onsite

About The Position

A. Check in Core Skills 1. Accurately completes EPIC registration for each patient to include: Verifies and updates complete patient demographics. Screens for insurance eligibility and scans correct insurance cards. If Self-Pay, offers SPN Sliding Fee application and makes sure acknowledgement is signed. (Applicable to Primary Care Only) Ensures E-sign Consent for treatment and insurance authorization is completed if due. Follow Standard work for Patient Appointment arrival. 2. Performs Patient reminder calls. Daily reviews requests to cancel or reschedule appointments. Handles live calls as assigned for appointment reminders with a goal of decreasing unused appointment slots daily. 3. Assists with Phones Greets patient/ answer phones in a kind, courteous tone. Assists patient with scheduling, rescheduling appointments. Creates inbox messages as needed to assist patients including refill requests for medication. Demonstrates competence in identifying RED words. 4. Appointment Scheduling for Walk Ins. 5. Generates no show letters through EPIC. B. Other Core Duties Collects copays and coinsurance as applicable at Check out or Check in. Completes standard work for daily deposit and reconciliation.

Requirements

High school diploma or equivalency (GED)
Strong organizational skills and ability to prioritize tasks
Strong interpersonal skills and ability to work with a wide variety of individuals.
Ability to identify and solve problems independently.
Excellent in verbal and communication skills.
Excellent Customer Service skills.

Nice To Haves

Associate degree in healthcare administration or equivalent college coursework
Previous Medical Office experience

Responsibilities

Accurately completes EPIC registration for each patient to include: Verifies and updates complete patient demographics.
Screens for insurance eligibility and scans correct insurance cards.
Offers SPN Sliding Fee application and makes sure acknowledgement is signed for Self-Pay patients.
Ensures E-sign Consent for treatment and insurance authorization is completed if due.
Follows Standard work for Patient Appointment arrival.
Performs Patient reminder calls and reviews requests to cancel or reschedule appointments.
Handles live calls for appointment reminders with a goal of decreasing unused appointment slots daily.
Greets patients and answers phones in a kind, courteous tone.
Assists patients with scheduling and rescheduling appointments.
Creates inbox messages as needed to assist patients including refill requests for medication.
Demonstrates competence in identifying RED words.
Schedules appointments for Walk Ins.
Generates no show letters through EPIC.
Collects copays and coinsurance as applicable at Check out or Check in.
Completes standard work for daily deposit and reconciliation.