Patient Service Specialist

TEKsystems•Wells, ME

13d•$17 - $20•Onsite

About The Position

Greet and register patients, provide information about their visit and next appointment. Schedule patient appointments in person and via phone. Communicate with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team. Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications. Prepare patient intake forms prior to appointments. Verify insurance eligibility and obtain authorizations. Counsel patients on their financial responsibility. Achieve quality assurance goals. Adhere to established system of controls to secure and reconcile payments. Effectively communicate to solve problems. Maintain a clean and safe environment.

Requirements

customer service oriented
Patient-centered mindset: Strong customer service skills
Proven ability to work with and navigate a computer desktop efficiently (microsoft office)

Responsibilities

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
Schedule patient appointments in person and via phone
Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Prepare patient intake forms prior to appointments to ensure timely service
Verify insurance eligibility of patients to determine if services are covered, and obtain authorizations as needed.
Provide counseling to patients advising them of their financial responsibility at time of service
Achieve quality assurance goals
Adhere to the established system of controls to secure and reconcile payments receive.
Effectively communicate with all contacts as necessary to solve problems
Maintain a clean and safe environment