Patient Service Specialist - Float

Baylor Scott & White Institute for Rehabilitation - Outpatient•Murphy, TX

9d•$18 - $25•Hybrid

About The Position

Baylor Scott & White Institute for Rehabilitation is seeking a detail-oriented individual with strong customer service skills to join their team as a Patient Service Specialist - Float. This full-time position involves working in a fast-paced environment across multiple locations including Murphy, Wylie, Sachse, Rowlett, Garland, and Allen. The role requires flexibility in scheduling, with hours varying between Monday and Friday, 7 am to 7 pm. The compensation is competitive, ranging from $18 to $25 per hour based on experience and internal equity.

Requirements

High school diploma or GED required
Customer service skills
Detail-oriented
Ability to work in a fast-paced environment

Nice To Haves

Customer service experience
Knowledge of insurance verification
Experience in healthcare, medical, or dental office administration

Responsibilities

Check in and check out patients
Perform insurance verifications
Schedule patient appointments, working with Center manager to minimize cancellations and support Treatment adherence
Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record
Verify patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies
Collect patient responsibility at each visit
Scan and maintain medical documents
Reconcile and post charges daily and other reporting to ensure clean claim processing
Respond to all requests for information from patients, other departments, and physicians
Maintain office, order supplies, and manage mail
Adjust schedule to center needs
Attend all mandatory meetings and in-service education programs
Travel to non-home location center or other site for coverage when necessary