Medical Front Office
About The Position
Baylor Scott & White Institute for Rehabilitation is seeking a Per Diem Patient Service Specialist - Float to cover various locations including Royse City, Terrell, Rockwall, Mesquite, Garland, Rowlett, and Sachse. The hours vary between Monday - Friday, 7 am - 7 pm. This role requires a customer service-oriented, detail-oriented individual capable of working in a fast-paced environment. Responsibilities include check-in, check-out, insurance verifications, scheduling, reports, faxing, scanning, and other office duties. The specialist will coordinate patient appointments, register patient information, verify insurance, collect patient responsibility, scan medical documents, reconcile and post charges, respond to information requests, and maintain office supplies. A willingness to adjust schedules and travel to other centers for coverage is essential.
Requirements
- HS diploma or GED is required
Nice To Haves
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Responsibilities
- Check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects towards patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Travels Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
