Patient Service Representative

Greater Lawrence Family Health Center•Lawrence, MA

24d

About The Position

Greater Lawrence Family Health Center (GLFHC), a multi-site nonprofit organization serving residents throughout the Merrimack Valley, is seeking a bilingual Patient Service Representative. The role prepares patients for the clinical portion of their visits, including addressing insurance and financial issues to help ensure coverage for services. Confidentiality and customer service are priorities. The representative must be able to wear appropriate personal protective equipment (PPE).

Requirements

Bilingual in English and Spanish.
High school diploma or GED certificate.
Training in a medical or administrative field.
Computer knowledge.
Excellent communication skills.
Ability to work flexible hours, evenings, and weekend coverage.
Ability to wear appropriate personal protective equipment (PPE).

Responsibilities

Register new and existing patients, confirm appointments, update demographic information, verify insurance, and pull patient charts.
Notify the medical assistant and appropriate staff when patients have been registered or arrive.
Answer incoming calls promptly using the appropriate standard script.
Review clinicians’ schedules in advance to check patient demographics and insurance information.
Inform patients before appointments of insurance problems.
Collect co-payments, issue receipts, and balance receipts against collected payments by the end of the shift.
Follow cancellation and rescheduling procedures.
Resolve insurance issues before scheduled appointments to help ensure patients have appropriate coverage for services provided by the Center.
Assist patients with enrollment in available insurance plans, including Mass Health and Commonwealth Care.