Patient Service Representative

Lumexa Imaging • Austin, TX

15d • Onsite

About The Position

Lumexa Imaging, through Touchstone Medical Imaging, is seeking an experienced, patient care-oriented Patient Service Representative for its Northwest location in Austin, Texas. This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The role supports outpatient diagnostic imaging services by helping patients through scheduling, registration, insurance and authorization processes, and records requests. The position requires strong customer service and computer skills, the ability to manage a heavy patient volume and multiple tasks, and knowledge of medical terminology. Lumexa Imaging describes itself as a leading provider of outpatient medical imaging, with more than 5,000 team members and over 185 imaging centers across 13 states.

Requirements

• 1–4 years of experience in a medical office setting or hospital.
• Ability to handle a heavy patient volume.
• Strong customer service and computer skills.
• Ability to multitask.
• Knowledge of medical terminology.
• Insurance verification experience.

Nice To Haves

• Experience in authorizations and insurance verification is preferred.
• Medical Assistant certification is a plus.
• Bilingual ability is a plus.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check patients in and out.
• Answer multiple phone lines.
• Provide accurate and complete information to the billing office.
• Verify insurance.
• Ensure accuracy of patient data entered into the system.
• Process requests for and file patient records.

Benefits

• Monthly bonus opportunities.
• Medical, dental, vision, life, and pharmacy plans.
• 401(k) with employer contribution.
• Paid short-term disability.
• Paid vacation time.
• PTO accrual beginning on day one.
• Colleague referral bonus program.
• Premium base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed