Patient Service Representative

Greater Lawrence Family Health Center•Lawrence, MA

25d•$18 - $21

About The Position

Greater Lawrence Family Health Center (GLFHC), established in 1980, is a multi-site, mission-driven nonprofit organization with more than 700 staff. It provides patient care throughout the Merrimack Valley and sponsors the Lawrence Family Medicine Residency program. The Patient Service Representative performs the functions needed to prepare patients for the clinical portion of their visits, including resolving insurance and financial issues so patients have coverage for services. The role requires bilingual English and Spanish skills and the ability to wear appropriate personal protective equipment.

Requirements

Bilingual in Spanish and English.
High school diploma or GED certificate.
Training in a medical or administrative field.
Computer knowledge.
Excellent communication skills.
Ability to work flexible hours, evenings, and weekend coverage.

Responsibilities

Register new and existing patients, confirm appointments, update demographic information, verify insurance, pull patient charts, and notify the medical assistant when registration is complete.
Answer incoming calls promptly using the appropriate standard script, prioritizing confidentiality and customer service.
Review clinicians’ schedules in advance to check patient demographics and verify insurance; inform patients before appointments about insurance problems.
Collect co-pays, issue receipts, and balance receipts against patient payments by the end of the shift.
Notify appropriate staff when patients arrive and follow cancellation and rescheduling procedures.
Resolve insurance issues before scheduled appointments to ensure patients have appropriate coverage for services provided by the Center.
Assist patients with enrollment in available insurance plans, including MassHealth and Commonwealth Care.
Wear appropriate personal protective equipment (PPE).