Patient Service Representative
About The Position
This position performs administrative tasks that support patient care and office operations in a healthcare environment. The role handles patient communications, records, supplies, scheduling updates, and office inboxes, and helps ensure required documentation is completed before patient visits. It may also support Patient Access with check-in and check-out, insurance verification, and appointment scheduling. The representative provides customer service to patients, medical staff, and external parties. The schedule is Monday through Friday, 8:30 AM to 5:00 PM, for 80 hours per pay period. The minimum starting rate is $18.20. Base pay may take into account relevant recent experience, education, credentials, and internal equity.
Requirements
- At least one year of front desk experience in a medical office or outpatient ambulatory care setting.
- Computer and EMR experience.
- Knowledge of medical insurance, medical terminology, and medical office services and routines.
- Effective communication with physicians, patients, and teammates.
- Knowledge of working with EMR systems.
- High school diploma or equivalent.
Nice To Haves
- Cardiovascular practice experience.
- Two to four years of experience in a customer service-oriented environment.
- Associate degree.
- Bilingual Spanish/English.
Responsibilities
- Answer phone calls and address patient inquiries.
- Manage patient charts and medical records.
- Manage office supplies.
- Ensure patient census and scheduling information is accurate and up to date.
- Monitor inboxes for medication refill, appointment, and referral requests.
- Ensure necessary forms and consents are completed before patient visits.
- Assist Patient Access with check-in and check-out processes, insurance verification, and appointment scheduling as needed.
- Communicate with patients, medical staff, and external parties.
Benefits
- Healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week.
- Generous paid time off.
- 401(k) matching contribution.
- Tuition assistance.
- Short- and long-term disability benefits.
- Life insurance.
- Meal discount.
- Dependent care subsidy.
- Adoption assistance.
- Free parking.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
