Patient Service Representative

Patient First•Laurel, MD

18d•Onsite

About The Position

The Patient Service Representative supports patients and center operations by assisting with kiosk use, registering and discharging patients, verifying demographic, health, pharmacy, and insurance information, collecting payments, and addressing billing and insurance questions. The role provides courteous, compassionate service and responds to requests from physicians and nurses. It also handles calls and correspondence, files and scans documents, completes assigned checklists and daily reports, manages cash, and helps maintain the front office and supplies. The representative must be available to assist with patient care or center operations when needed, including when breaks or mealtimes are interrupted, and may be required to work at any center because of staffing issues, emergencies, or reduced work.

Requirements

Must be 18 years of age or older.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center due to a staffing issue, center emergency, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients who need emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to physician and nurse requests.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements upon request, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Count and account for collected money at the end of the shift and complete other cash management duties.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front office work area and perform other directed maintenance assignments.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed; breaks and mealtimes may be interrupted to provide necessary patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.
Work at any center when needed due to staffing issues, a center emergency, or a reduction of work.

Benefits

Health, dental, and vision insurance for employees and dependents.
Disability, life, and long-term care insurance.
Employee Assistance Program.
Flexible Spending accounts.
401(k) retirement plan with employer match.
Paid Annual Leave.
Volunteer Time Off Pay.
Bereavement Leave.
Emergency Leave Bank.
Overtime pay.
Holiday pay.
Double-time compensation for holidays worked.
Discounted medical treatment at any Patient First location for employees and immediate family.
Recruitment bonus.
Patient Care Performance bonus for center employees.
Weekend bonus for center employees.