Patient Service Representative - Podiatry

Summit Health•Clark, NJ

16d•$18 - $22

About The Position

The Patient Service Representative (PSR) is a key member of a multidisciplinary medical office team, providing administrative support to the Care Team and helping ensure high standards of patient care, efficient operations, and a positive customer service experience. The role works under the direction of the Primary Care Provider, Clinical Practice Manager, and Office Supervisor. The ideal candidate is motivated, energetic, empathetic, able to work independently, and passionate about patient care. This position supports patient registration and flow, communications, scheduling, billing and payment reconciliation, insurance verification, referrals and authorizations, patient portal enrollment, and other administrative processes. It also requires flexibility to cover other staff and commute to satellite offices as needed. The position offers an hourly pay range of $18.13 to $22.02. Benefits include medical, dental, life, disability, and vision coverage, FSA coverage, and a 401(k) savings plan.

Requirements

High school graduate or GED required.
Ability to communicate in English orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls promptly, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and help ensure their comfort while waiting.
Update the patient care team in the EHR to reflect the accurate primary care provider.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, verify insurance using the online system, and update patient accounts and information, including demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use the waitlist when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to applicable workflows.
Initiate authorization requests and cooperate with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Enroll patients in the patient portal and update lab, imaging, and pharmacy information.
Perform screenings as applicable and arrange services such as ASL interpreters and transportation.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Participate in pilot programs and conduct patient outreach for Annual Wellness Visits and quality lists.
Manage the department staff inbox, patient ticklers, portal requests, and online scheduling requests.
Complete assigned letters, including no-show, late-cancellation, and return-to-work or school letters.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures adequately and perform other duties as required.