Patient Service Representative (Friday & Saturday Coverage)

Forefront Dermatology•Suffolk, VA

25d•Onsite

About The Position

The Patient Service Representative supports the patient check-in process and clinic operations at Forefront Dermatology’s Suffolk, Virginia clinic. The role updates patient personal and insurance information, handles a multi-line phone system, maintains and files medical records, and collects co-pays and cash payments. Coverage is required during clinic hours on Fridays and Saturdays. The position also supports appointment scheduling and follow-up, electronic health record tasks, clinic supplies, cosmetic product sales and tracking, mail distribution, and preparation for the next day’s appointments. The role requires professional, friendly, and compassionate interactions with patients and the ability to maintain confidentiality.

Requirements

High school diploma or equivalent.
Proficiency in basic computer functions.
Ability to learn new software quickly.
Excellent customer service, communication, and organizational skills.
Ability to operate standard office equipment.
Attention to detail.
Ability to multitask, prioritize appropriately, and work well individually and as part of a team.
Ability to respond positively to constructive feedback and direction from supervisors.
Professional appearance and manner at all times.
Friendly, cheerful, tactful, and polite demeanor, with a compassionate and caring approach when dealing with others.
Ability to maintain confidentiality of information.

Nice To Haves

At least 1 year of recent medical office experience or experience in a similar capacity.
Ability to type at least 40 words per minute.

Responsibilities

Perform opening and closing clinic duties.
Greet patients, check them in for appointments, and verify insurance.
Update patient personal and insurance information.
Handle a multi-line phone system.
Scan documents into the electronic health record.
Maintain the tidiness of the waiting area and reception counter throughout the day.
Check schedules for added, canceled, and no-show appointments throughout the day.
Schedule follow-up appointments as needed.
Respond to designated tasks in the electronic health record.
Order clinic office supplies.
Sell and track cosmetic products.
Distribute mail.
Prepare for the next day’s scheduled appointments.
Maintain and file medical records.
Collect co-pays and cash payments.

Benefits

Access to health, dental, and vision insurance.
Health Savings Account with a $500 matching contribution.
Eligible for paid time off and holiday pay.
Company-paid life insurance and long-term disability insurance for full-time employees only.
Access to voluntary short-term disability insurance for full-time employees only.
Access to additional life insurance.
Eligible for accident and critical illness insurance, hospital indemnity, and Cancer Guardian.
401(k) with employer contribution.
Profit sharing.
Employee discounts.