Patient Service Representative (Bilingual Spanish/English)- Vida Guidance Center

Urban Health Plan • Bronx, NY

12d • Onsite

About The Position

The Patient Service Representative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns. Applicants must have availability to commit to a schedule of 40 hours per week, Monday to Friday 8:30-5:30 or 9-6 with two late night shifts 11am-8pm between Monday-Thursday. Saturdays as needed.

Requirements

• High School Diploma required.
• One year of experience in office setting with clerical duties required.
• Bilingual Spanish/English required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.

Nice To Haves

• Training provided on health care administrative duties.

Responsibilities

• Greets patients and identified their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigned PCP (when applicable), checks demographic information, updates information as needed.
• Schedules appointments and reschedules appointments.
• Helps to maintain charts and provides administrative support to the department.

Benefits

• Fully funded Health Insurance for yourself
• 73.5% funded Health Insurance for your family
• Dental Insurance
• $50,000 term life Insurance
• 401(k) Retirement Savings (including annual UHP Contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED