Patient Service Representative

Akron Children's Hospital•Mansfield, OH

18d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services to support patient visits and promote a positive patient experience. Duties include visit preparation, patient arrival and departure, payment processing, scheduling, and general office support. This is a part-time, onsite position for 40 hours bi-weekly, with variable days.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
Excellent interpersonal skills for communicating by telephone and face-to-face with patients, families, physicians, and facility staff.
Strong organizational skills and ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance co-payments.

Nice To Haves

Experience in a general office setting performing clerical or administrative duties.
Experience in a healthcare environment.
Experience with a computerized scheduling system.
Knowledge of medical terminology.

Responsibilities

Develop and maintain positive relationships with patients and families by greeting them and responding promptly and compassionately to questions and requests.
Perform assigned point-of-service activities, including visit preparation, co-pay collection, and patient tracking, under supervisor direction.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect co-pays.
Complete routine office duties, including faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front desk inventory and communicate supply needs to the appropriate staff member.
Support smooth office operations by setting and revising priorities based on workload and anticipating needs and deadlines.
Maintain the department’s overall appearance, including cleanliness of the work area and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Ensure HIPAA compliance.
Perform other duties as required.