Patient Service Representative

ZOLL LifeVest•Cartersville, GA

24d•Remote

About The Position

ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is prescribed for patients at risk for sudden cardiac arrest and provides protection while their condition changes. PSRs typically visit patients in hospitals before discharge, or at patients’ homes and health care facilities. They set up and program the equipment according to the prescribing physician’s orders, determine the correct garment size, and train patients and caregivers. PSRs follow up as needed to support patient understanding and satisfaction. Contractors may accept or decline assignments to fit their schedules; assignments may take place before or after other work, on days off, during daytime hours, evenings, or weekends. The role offers a competitive fee-for-service arrangement and is intended as an opportunity for health professionals with patient-care and teaching experience to supplement their income.

Requirements

At least 1 year of patient-care experience.
Patient-care experience must be in a paid professional environment, not as a family caregiver.
Document patient-care experience on the resume.
Complete a background check.
Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
Disclose a personal NPI number, if applicable.
Have a valid driver’s license and car insurance and/or a valid state ID.
Pay the $30 annual DME fee, which is deducted from a completed Work Order.
Pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.

Nice To Haves

Preferred candidate backgrounds include RN, EMT, paramedic, EMS, firefighter, PA, LPN, MA, phlebotomy, RCIS, CVT, and EKG technician; candidates are reviewed individually.

Responsibilities

Contact caregivers and family members to schedule services.
Accept assignments that may include daytime, evening, and/or weekend work.
Travel to patients’ homes and health care facilities to provide services.
Train patients and, when applicable, their caregivers in the use of the LifeVest.
Program the LifeVest according to the prescribing physician’s orders.
Measure patients and determine the correct garment size.
Review applicable paperwork with the patient and obtain the patient’s signature.
Transmit a signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
Manage device and garment inventory.
Disclose any family relationship with a potential referral source.