Patient Service Representative (Hybrid in Manhattan, NY))
About The Position
Join a growing healthcare organization where your work truly makes a difference. MedBridge Healthcare is a nationally recognized leader in sleep medicine services. We partner with hospitals, universities, clinics, and physician practices to help patients get diagnosed, treated, and supported for sleep disorders. If you enjoy helping people, thrive in a fast paced environment, and take pride in accuracy and reliability, this could be a great fit for you. As a Patient Service Representative, you will be the first point of contact for patients and referral sources. This is an in person position in a professional healthcare setting where consistency, attention to detail, and excellent communication are essential. This role includes a 90 day probationary period with no missed days, no late arrivals, and no early departures. Strong attendance is critical to success in this position.
Requirements
- High school diploma or GED required
- 2 to 3 years of experience in customer service, scheduling, or data entry
- Proven history of reliable attendance and punctuality
- Ability to work independently in an office environment
- High attention to detail and accuracy
- Clear, professional communication skills
- Strong multitasking and time management skills
Nice To Haves
- Healthcare or medical office experience strongly preferred
- Familiarity with medical terminology
Responsibilities
- Answer a high volume of incoming calls throughout the day
- Schedule patient appointments and manage intake information
- Collect and verify patient demographic and insurance details
- Accurately enter data into the Electronic Medical Records system
- Respond to patient questions regarding appointments and accounts
- Screen calls and take detailed messages when needed
- Filing and clerical duties assigned by the office team
- Communicate with referral sources to obtain additional information or provide updates
- Support the team with additional administrative duties as assigned
Benefits
- Medical, dental, and vision insurance
- Paid time off
- 401k with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
