Patient Service Representative. (Hilton Head)
Urgent Care Management or Joint Venture Partner•Hilton Head Island, SC
About The Position
Prisma Health Urgent Care is seeking a friendly, detail-oriented Patient Service Representative to serve as the first point of contact for patients and visitors. The role supports front-office operations, administrative tasks, and the overall clinic workflow while helping create a welcoming and efficient patient experience. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. It may require travel to other Prisma Health Urgent Care locations to support staffing and operational needs.
Requirements
- High school diploma or equivalent.
- Strong communication skills and attention to detail.
- Ability to multitask in a busy environment and work efficiently across multiple computer screens.
- Strong computer skills.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least one year of experience in a medical office or healthcare setting (preferred).
- Experience using Electronic Medical Records (EMR) software; EPIC preferred.
Responsibilities
- Greet and assist patients and visitors in a positive manner.
- Collect and organize patient and business documents while maintaining confidentiality.
- Analyze health insurance benefits, verify eligibility, and explain payment policies and billing or collection information to patients.
- Determine and collect each patient's financial responsibility and clearly explain costs.
- Support the practice manager, providers, and other staff to help ensure smooth daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
- Perform office procedures and general administrative duties, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other Prisma Health Urgent Care locations as required to support staffing and operational needs.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, prescription, and pet insurance, among other benefits.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program and wellness initiatives.
- Professional development and leadership opportunities.
- Three 12-hour shifts per week, 8 AM to 8 PM, with no overnight shifts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
